Client Service Terms

Burnaby Family Life (BFL) welcomes you and strives to create a safe space to achieve your program goals.

Whether you're looking for support or simply want to understand your rights, we invite you to review our full package of terms and policies.

We are committed to providing services in a way that respects your dignity, privacy, and personal choices. Whether you're engaging with us for the first time or have been with us for years, our promise is the same: you will be treated with care, respect, and integrity.

What's Included in Our Client Service Terms:

  • Clients’ Rights and Responsibilities
    Know what you can expect from us—and what we expect from you—for a strong partnership.

  • Health and Safety Considerations
    Learn how we protect your well-being in every interaction, space, and service.

  • Complaint and Grievance Procedures
    We take concerns seriously. See how you can speak up, and how we respond.

  • Confidentiality Agreement
    Your personal information is private. Learn how we keep it that way.